RETURNS I REFUNDS

 

Returns

All returns that meet return criteria are issued as STORE CREDIT ONLY!

We do our best to minimize returns. Please read all product descriptions carefully. We try to give details on sizing and fit in all descriptions. Feel free to e-mail or message us with any questions on any products, as we are happy to help your figure out your perfect fit.

Returns must be received in new condition – unwashed, unworn, unaltered, makeup free, perfume free, deodorant free, smoke free, stain free and with tags ATTACHED.

If you’re returning shoes, they must be returned in new/unworn condition in their original box. The shoe box may not be used as the sole shipping container; the box must be placed in another box or poly mailer as the shoe box is considered a part of the product. No labels or tape may be attached to the boot/shoe box.

Wild Plains MUST BE notified of a return prior to shipping! All returns must be approved! Please email nikomaklein@wild-plains.com with all return requests! Please do not return without letting us know packages are coming or why they are being returned. 

Merchandise must be postmarked within 14 days of the confirmed delivery date shown on your order’s tracking number.  Should you return an item after this time frame, we can not accept it and you will be responsible for paying to have it returned to you. 

If free shipping was chosen on returned items, original shipping costs will be subtracted from refund amount. 

Additional non-returnable items:

Gift cards

NO RETURNS ON JEWELRY.

No Returns on hats, blankets, home decor items, purses, wallets, cosmetic bags

Sale Items and Discounted Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you will be issued a gift card for the amount of the item. If free shipping was chosen, the shipping cost will be taken from the amount issued on the gift card.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Due to order volume & the high risk of sellouts we ARE NOT ALWAYS ABLE TO process exchanges.  If you are needing a different size, we suggest promptly placing a new order for it before it sells out

If you need to exchange an item for a different size, send us an email at nikomaklein@wild-plains.com and we will reply with instructions. Customer will be responsible for all shipping costs and returns and exchanges.

Shipping
To return your product, you should mail your product to:

2120 W 104th St Perkins Oklahoma US 74059

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Notes

We do not refund the original cost of shipping.

It is at the discretion of Wild Plains to deny a return if the merchandise is in a condition showing damage or use.

All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit. You will be limited to 6 order returns, within a 90 day period (this does not include defective merchandise).

Please let us know within 4 days of receipt of the item if there are any errors in your order or defects in merchandise. Sometimes mistakes just happen, but we promise to correct the problem right away!

SHOP PAY INSTALLMENTS

If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before your receive your purchase.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses